Bring WhatsApp conversations into the shared NURA inbox while keeping each thread attached to the right customer and business context.
Availability: Limited while Meta approval is pending.
Shared inboxCustomer contextAI-assisted repliesHuman review
Integrations
Connect the tools your business already depends on.
Bring customer channels, productivity services and supported payment events into NURA while keeping their context attached to the work.
CONNECTED WORK
Your tools should add context, not more tabs.
NURA sits between the services your business already uses and the work your team needs to complete. Connections stay scoped to the right workspace.
See supported connections
NURAConnected workspaceKeep Instagram customer messages alongside the rest of the customer journey so enquiries and follow-ups do not become isolated social threads.
Availability: Limited while Meta approval is pending.
Customer messagesShared historyFollow-upsHuman review
Bring Messenger conversations into the same operating view, with customer history and the next business action kept close to the conversation.
Availability: Limited while Meta approval is pending.
Shared inboxCustomer historyNext actionsTeam visibility
Connect supported business inboxes so customer email can be triaged and handled alongside conversations from your other channels.
Availability: Guided setup during the pilot.
Inbox triageCustomer contextDraft assistanceFollow-ups
Use supported M-Pesa payment events to keep payment context close to the related customer, order or follow-up instead of checking it separately.
Availability: Guided setup during the pilot.
Payment eventsOrder contextReceiptsFollow-up context
Connect supported Google Workspace services to bring authorised email and calendar context into the workflows that need it.
Availability: Guided setup during the pilot.
GmailCalendarTenant authorisationScoped access
Connect supported Microsoft 365 services so authorised Outlook and calendar context can support customer and team workflows.
Availability: Guided setup during the pilot.
OutlookCalendarTenant authorisationScoped access
Connect Slack to keep selected team collaboration and operational notifications close to the work NURA is coordinating.
Availability: Not yet available.
Team updatesOperational alertsWorkspace installScoped access
WORKSPACE OWNERSHIP
Connect per tenant.
Each business authorises its own supported services, so messages, files and provider access remain attached to the correct workspace.
SAFER CREDENTIALS
Keep credentials out of daily workflows.
OAuth-capable services connect without staff repeatedly sharing mailbox or platform passwords.
Ready to connect your business tools?Start with a workspace, then add only the services your team actually uses.
Get started