1. The service
NURA is a supervised, multi-tenant AI work platform operated by DataMonks Ltd ("DataMonks", "we", "us"). It helps organizations manage customer enquiries (including WhatsApp-first conversations), business knowledge, AI-assisted drafts, approvals, handoffs and follow-ups in isolated tenant workspaces.
2. Accounts and pilot access
Creating an account creates a sign-in identity only; it does not by itself provision a workspace. Workspace setup begins after a valid session is established and the onboarding flow completes.
Pilot access is reviewed before a workspace is provisioned. We may decline or delay provisioning, and we may limit pilot workspaces in number of users, channels or usage. Platform (internal) accounts are issued by a NURA administrator and are not self-service.
3. Supervised AI and human responsibility
AI features produce drafts and suggestions grounded in your workspace's stored knowledge. They do not act autonomously on your customers: an approved draft is used only after review by a person with the appropriate role.
You remain responsible for the content your workspace sends to customers, for complying with applicable law (including consumer-protection and marketing rules), and for the accuracy of the business knowledge you store. AI output can be wrong and must be reviewed before use.
AI providers remain configurable per workspace. We do not warrant any particular AI provider's availability, output quality or suitability for a specific purpose.
4. Acceptable use
You will use NURA only for lawful purposes, will not attempt to breach tenant isolation or access another workspace's data, will not send unlawful, deceptive or harmful content to customers, and will keep your credentials confidential. We may suspend workspaces that put the platform, other tenants or customers at risk.
5. Billing
Billing follows the published pricing model: a small platform fee plus usage-based charges for conversations, AI usage (input and output for the selected model) and optional services such as enabled channels, users, storage and integrations.
Final unit rates are not published yet. Billable usage begins only under an approved, versioned billing configuration that is shared with you before it applies. If that configuration is not yet in place for your workspace, your usage is not billed.
6. Your data and tenant isolation
Your workspace data (customer records, conversations, knowledge and operational history) is logically isolated per tenant. You retain responsibility for the data you collect from your customers and for having a lawful basis to process it in NURA. Details are in our Privacy Policy.
7. Availability
During pilot phases the service is provided on a best-efforts basis without a guaranteed uptime or support-level commitment. We will communicate planned maintenance and known incidents through the workspace where practicable.
8. Intellectual property
The platform, its software and its design are owned by DataMonks. Your workspace data remains yours; you grant us only the rights needed to host, process and display it to operate the service for you.
9. Disclaimers and liability
The service is provided "as is" during pilot phases, without warranties of any kind to the extent permitted by law. To the extent permitted by law, DataMonks' aggregate liability arising from or related to the service is limited to the amounts actually paid by your workspace for use of the service in the twelve months preceding the claim, or, where no billing configuration is yet in place, a nominal amount. Nothing in these terms excludes liability that cannot be excluded by law.
10. Changes
We may update these terms as the platform evolves. The effective date above shows the current version. Material changes will be announced in the product or by email where appropriate, and continued use after the change takes effect constitutes acceptance.
11. Governing law and contact
These terms are governed by the laws of Kenya, subject to mandatory consumer protections that apply to you.
Questions about these terms: pilot@datamonks.com.